Question 1

Is there a warranty on repairs?

Accepted Answer

Yes, we provide a 30-day service warranty on all completed jobs.

Question 2

How do I track my technician?

Accepted Answer

Once a technician accepts your booking, you can track their real-time location directly in the Pockit app. You'll also receive SMS and in-app notifications as they get closer to your location.

Question 3

Which IT services does Pockit offer?

Accepted Answer

Pockit provides doorstep IT support for both your home and work devices. Our services include Laptop Services (servicing, health checks, SSD & RAM upgrades, battery/screen/keyboard/motherboard repairs, OS installation, virus removal and more), MacBook Services (health checks, deep cleaning, battery and screen replacement, storage/component upgrades, macOS optimization), Desktop Services (servicing, custom PC builds, hardware upgrades, gaming optimization, OS installation), Printer Services (installation, servicing, paper jam and cartridge fixes, connectivity), Wi-Fi & Work-From-Home Setup, CCTV Services, Smart TV Support (software only), Smartphone Support (software only), and Kids Safe (Kaspersky Safe Kids setup). Not sure which service you need? Ask our AI Assistant, Chip AI — describe your issue and it will point you to the right service.

Question 4

How do I contact Pockit support?

Accepted Answer

You can reach us through the Help section in the Pockit app. Our support team is available 7 days a week.

Question 5

How do I become a Pockit technician?

Accepted Answer

If you're a certified IT professional looking to join our expert network, visit the 'Join as a Technician' section on our website or app. You'll go through our verification process and skill assessment before being onboarded.

Question 6

How fast can a technician reach my location?

Accepted Answer

Once you book via the app, a background-verified expert is dispatched immediately — with live tracking so you know exactly when they'll arrive.

Question 7

Which cities is Pockit available in?

Accepted Answer

Pockit Engineers is currently live in Delhi NCR, Mumbai, Pune, and Noida. We're rapidly expanding — stay tuned for your city!

Question 8

Are the technicians background-verified?

Accepted Answer

Yes, every Pockit expert undergoes a strict 5-step background verification including police verification, Aadhaar validation, reference checks, skill certification, and quarterly performance reviews. Your safety is our highest priority.

Question 9

Do I pay before or after the service?

Accepted Answer

You can choose whichever payment option is more convenient for you. We offer both Online Payment and Cash on Delivery (COD) through the Pockit app. Whether you prefer to pay in advance or after your service is completed, the choice is entirely yours..

Question 10

Can I cancel or reschedule a booking?

Accepted Answer

Yes. You can cancel or reschedule a booking anytime before the technician is dispatched, directly from the app — free of charge. Once the expert is en-route, cancellation may be subject to a small convenience fee.

Question 11

When am I eligible for a refund?

Accepted Answer

If your refund request is approved as per our refund policy, the refund will be issued as Pockit Credits. These credits will be added to your Pockit Wallet and can be used to pay for future services booked through the app.

Question 12

What payment methods are accepted?

Accepted Answer

We accept all major payment methods including UPI (GPay, PhonePe, Paytm), debit/credit cards, and net banking.

Karandeep Singh Talwar

Posts by Karandeep Singh Talwar0 posts

No posts yet

Karandeep Singh Talwar

Posts by Karandeep Singh Talwar0 posts

No posts yet